1. How do I contact you?
Can't find the answer you are looking for? If you need any help, please send us an email, and our team members will contact you within 2 working days. Please note: Our client supports emails from 9:00 am to 5:30 pm from Monday to Friday at 5:30 pm, except for holidays.
2. What time is the customer service online chat time?
Our customers support the hotline and real -time chat time from 9 am to 5 pm from Monday to Friday.
1. Do you need to register before ordering?
No, you don't need to register before the order. You can check out as a visitor. After completing the order, you will have the opportunity to create an account.
2. How do I register?
To register, click here.
1. Can I modify or cancel my order?
Our goal is to handle your order as quickly and accurately as possible, so once the order is placed, we will not be able to change or cancel the order.
2. There are fewer things/defects/not I ordered, what should I do?
We know how frustrated this is, and always wants to ensure that each order is perfect! After receiving the order, please check the goods delivered immediately. If you think a certain product is lost/defects/you are not your order, please fill in and submit an online return application and operate in accordance with the instructions. (Damage, defects or incorrect items must be reported within 2 days after delivery. Please send us emails for help.)
3. How to check my order status?
To check your order status, please click "My Account" and then click "My Order". Click "View Order" to select orders you want to view to get more information.
4. Why was my order canceled?
Although we will do our best to complete your entire order, in a few cases, we may need to cancel one or more products due to insufficient inventory. If we cannot complete your entire order due to the shortage of goods, you will receive a cancellation email and will refund the goods that have not been shipped.
1. Why does my discount code work?
Many discount codes are effective in a limited time. Online discounts are effective for selecting products. Promotion code cannot be used with any other coupons, discounts, discounts, or promotional activities. Discounts are not suitable for buying gift cards or electronic gift cards, applicable taxes, freight and handling fees. Concessions are not transferred and are not suitable for cash or cash equivalent. Once it is sold, it will not return. Any content described here will not affect the legitimate rights of customers.
In addition, please check again to ensure that you enter the correct code.